Legal information and policies
Last updated: 23 September 2026
Everything that governs how we work, in one place. Each page starts with a short version in plain English, and the full wording follows.
Our terms and policies
- Terms of businessThe contract for our work: quotes, payments, launch dates, ownership and your included year.
- Privacy policyWhat personal information we collect, why, who helps us handle it, how long we keep it and your rights.
- Cookie policyEverything this site stores in your browser or reads from it, and how to change your choices.
- Website terms of useThe rules for using this website, the chat and PoPIt Pad.
- Data processing termsHow we handle personal information on your behalf when we host or look after your website.
- How we use AIWhere AI helps us, where people decide, and what our chat assistant can and cannot do.
- Complaints procedureHow to complain, who deals with it and how quickly, and where to go if we cannot put it right.
- Accessibility statementThe standard this site is built to, how we check it and how to tell us if something does not work for you.
- Reporting a security problemHow to tell us about a weakness in our website or systems, and what we promise in return.
Who runs this website
PoPIt.Media is a sole trader business based at Randall Way, Retford, Nottinghamshire DN22 7GR.
- Business name
- PoPIt.Media
- Legal status
- Sole trader
- Business address
- Randall Way, Retford, Nottinghamshire DN22 7GR
- hello@popit.media
- Opening hours
- Monday to Friday, 8:30am to 5:30pm
- VAT
- Not VAT registered, so no VAT is added to our prices
Web design and marketing are not regulated professions, so we do not belong to a regulator or professional body. We aim to reply to every email within 1 hour in working hours, and a person on the team writes the reply.
Your choices on this website
This site asks before using chat helpers, and lets you switch off visit statistics. to change your choices, or read the cookie policy.
Older versions
Each page shows the date it last changed. If you need the wording that applied on an earlier date, for example the terms you agreed to, email hello@popit.media and we will send it. If you signed a contract in PoPIt Pad, your copy of the terms is kept with it.